Oh no! My dog ripped open the bag of product and ate more than recommended. What do I do?
Don't panic! Accidents happen. First, call us so we can record the incident 800-926-5100 then consult with your vet and keep an eye out for your pup. Our products are made with human grade ingredients, however, feeding your dog excessive amounts can cause issues (diarrhea, vomiting, and upset stomach).
Where did NuPet go?
We discontinued our NuPet line as one of our suppliers stopped making a key ingredient. We have a rigorous standard for all of our ingredients and have not found a supplier that meets our standard or a reasonable substitute for that key ingredient.
What was the key ingredient that caused NuPet to be discontinued and what can I use in place of NuPet?
Wheat Grass Sprout. We recommend looking for products that include antioxidant properties.
Do you use any wheat, corn, soy or artificial ingredients in your products?
Absolutely not! Our products are all natural, human-grade quality ingredients that are free of any wheat, corn, soy, or artificial ingredients.
Who formulates your products?
Dr. Nancy Scanlan DVM, a leading holistic veterinarian and Dr. C. Leigh Broadhurst Ph.D, a scientific advisor and nutrition expert have been helping us formulate our products since the start of our company!
How do I contact customer service?
You can reach our customer service team by phone 800-926-5100 or email firstname.lastname@example.org
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.
What is your return policy?
Ark Naturals Company extends a 45-day 100% Money Back Guarantee to products sold by Ark Naturals. We cannot accept used or expired product. Shipping charges are non-refundable. Refund will be given for the value of the product in the original form of tender.
Does Ark Naturals have coupons available?
From time to time, we do offer special promotions. Sign up for our newsletter to get a first look at our new products and promotions!
Is Ark Naturals Cruelty free?
We do not do any animal testing with our products. All of our ingredients are sourced from the human marketplace and tested on people. We strive to provide only the best for our best friends, so if it's okay for humans then it's okay for our pets.