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Ark Naturals Shipping & Return Policies
All products are shipped via US Priority Mail or UPS Ground unless different service (additional charge is added) is specifically requested at the time of purchase.
No international shipping.
Return Policy For Authorized Resellers (Retailers and E-tailers)
The 100% Money Back Guarantee
Ark Naturals Company extends a 45-day 100% Money Back Guarantee to products sold by Ark Authorized Sellers for use by retail (end use) consumers who are unsatisfied for whatever reason with their Ark product purchase.
Exclusion of Guarantee Coverage for Ark products Sold by Unauthorized Sellers
The Ark products are legitimately sold only by Authorized Sellers who are required to follow Ark’s policies and procedures, including certain quality controls. These quality controls include requirements relating to product storage and handling, product inspection, reporting of any defects to Ark, and cooperation with Ark in the event that Ark conducts a product recall or any other consumer safety information dissemination effort. If an Authorized Seller does not follow Ark’s quality controls, Ark has the right to cease providing Ark products to the seller and to terminate the seller’s status as an Authorized Seller.
Because Ark cannot oversee or take action to correct the quality of its products that are sold by sellers that are not subject to its quality controls, the Ark Guarantee is not available for products that are purchased from sellers that have not agreed to follow Ark’s quality controls. This exclusion includes all products that are purchased from unauthorized sellers. Accordingly, the Guarantee only applies to Products purchased from Authorized Sellers. Ark reserves the right to reject claims related to Products purchased from unauthorized sellers, including unauthorized Internet sites or unauthorized marketplace sales.
Ark Naturals Return Policy
Via Ark website or telephone orders
Ark Naturals Company extends a 45-day 100% Money Back Guarantee to products sold by Ark Naturals
Proof of purchase is required.
We cannot accept used or expired product.
We ask that products be in same condition you received it.
All returns subject to Return Authorization. Please contact us at 1-800-926-5100 and we’ll be happy to provide you with authorization and instructions on how to return your product.
Shipping charges are non-refundable. Refund will be given for the value of the product in the original form of tender.
Returns with return authorization require product to be sent back to:
Ark Naturals Company
Attn: Product Returns
2050 Commerce Ave
Immokalee, Florida 34142
Return postage is the responsibility of customer.
Full postage must be prepaid; postage collect packages will be denied.